Terms & Conditions

Sail Fresh Fish

By accessing this website or placing an order, you agree to the following Terms & Conditions.

1. Products & Availability

  • Fish availability depends on daily catch and market conditions
  • Product images are for reference only

2. Orders

  • Orders can be placed online or via phone/WhatsApp
  • Orders cannot be cancelled or modified once dispatched

3. Pricing

  • All prices are listed in INR
  • Prices may change without prior notice due to market fluctuations

4. Delivery

  • Delivery is available in selected service areas
  • Delivery time may vary due to weather, traffic, or supply conditions
  • Customers must be available to receive the order

5. Payments

  • Online payments are accepted through Razorpay
  • Cash on Delivery may be available in selected locations
  • Prepaid orders are confirmed only after successful payment

6. Refund & Replacement Policy

  • Due to the perishable nature of fish, no refunds after delivery
  • Quality issues must be reported within 2 hours of delivery with photo/video proof
  • Replacement may be provided based on verification

7. Hygiene & Quality

We maintain strict hygiene standards to ensure freshness and quality.

8. Limitation of Liability

Sail Fresh Fish is not responsible for indirect or consequential damages.

9. Governing Law

These terms are governed by the laws of India.

All disputes are subject to local jurisdiction.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.